Poor service worse then recession
Being unable to see their business through customers’ eyes loses more business than the recession. So says Michael McLaughlin, for twenty-years a business vetting manager for the Guild of Master Craftsmen. The biggest haemorrhage of assets is the loss of goodwill caused by de-motivated staff.
As fast as service providers generate business through imaginative cost effective advertising, they lose it because of poor staff training and management. The average customer can reel off a dozen businesses they no longer frequent because they have been offended by poor customer service. It is the self-inflicted recession that never goes away.
AMERICAN BEST PRACTICE
The chairman of an American car making giant was the first to see the light. He couldn’t understand why Japanese rivals were outselling his company’s equally good products. Delegating members of his staff as make believe customers he sent them to his firm’s dealerships … and to Japanese outlets.
Declaration War and Peace
7th July 2009
Dear Companions,
On the 2nd October 2008 I was repatriated to Sicily.
I do write with concern to the cessation of war.
I do urge the cessation of violence and hostilities.
.
The Resolution 55/282 was adopted at the fifty fifth session, 7th September 2001, 11th plenary meeting, by the competent organ of the United Nations.
The General Assembly directed to in writing the subsequent declaration.
"Invites all Member states, organizations of the United Nations system, regional and non-governmental organizations and individuals to commemorate, in an appropriate manner, the International Day of Peace, including through education and public awareness to co-operate with the United Nations in the establishment of the global ceasefire. "
The International Court of Justice shall be the principal judicial organ of the United Nations.
The International Court of Justice shall function in accordance with the annexed statute, which is based upon the statute of the Permanent Court of International Justice.